Risk Investigation Specialist-TRMS, 网站交易风险控制专员
Job Description
Amazon.com is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Service (TRMS) Team (located in Beijing). Candidates will be responsible for a wide range of duties related to the investigation and elimination of online eCommerce risk. Ideal applicants will have experience in the eCommerce payments space, risk and fraud investigations, previous trust and safety experience, and experience succeeding in a customer-driven workplace. Knowledge of Chinese bank systems will be a plus. All candidates will be analytical and capable of succeeding in a fast-paced team environment with minimal supervision.
This position requires interaction with external and internal clients. Internal clients include teams in Payments, Sales, Customer Service, Transportation…etc.; external clients include Buyers and Sellers. Besides investigation, you will also get to learn about wide range of operational and technical knowledge from associated internal teams, and learn how to lead projects such as improving operational and system efficiency.
The position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
Basic Qualifications
Communication Skills
• Excellent written and read English and Chinese skills and an ability to compose a grammatically correct, concise and accurate written response.
• Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
• Clear, crisp and proactive documentation of operational procedures required to tackle known risk related
Problem Solving Skills
• Demonstrated ability to work independently, make complex investigation decisions with little to no guidance, and analyze problems logically
• Self-disciplined, diligent, proactive and detail oriented
• Strong time management and organizational skills
• Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
• Excellent ability to determine situational needs and provide appropriate solutions
Qualifications:
• Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.
• Highly organized with ability to handle multiple tasks simultaneously and deliver optimum results Ability to maintain high levels of confidentiality and data security standards
• Experience with Microsoft Office, including Outlook, Word, and Excel
• Flexible schedule, including willingness to work on one of the days on weekends, and outside of the "standard" work day. Your shift will be either Sunday-Thursday or Tuesday- Saturday.
• Demonstrate flexibility to work overtime hours as per business requirement
• Related Intern experience in eCommerce, payments & banking (especially China-specific) domain or related field is strongly preferred