亚马逊中国应届毕业生招聘中，Risk Investigation Specialist-TRMS

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职位介绍
亚马逊中国正在寻求敬业、勤奋且具有优秀分析能力和学习能力的候选人，加入交易风险管理服务团队（TRMS）。候选人经过系统的培训，将学习到各类有关电子商务交易中可能遇到的风险，并在后续的工作中进行调查以及解决。
理想的候选人应具有英文外贸跟单，后台运营订单管理或英文客户服务等方面的相关实习经验，并习惯于以客户为导向的工作环境。具有电子商务领域付款、风险控制和信息安全等方面经验的候选人可优先考虑。
该职位需要同时与公司内部团队和外部客户进行沟通。公司内部包括付款、销售、客服及物流等团队，外部客户包括第三方平台的买家和卖家。

职位要求
•        本科及以上学历，专业不限，有相关实习经验
•        英文六级及以上水平，熟练的中英文听说读写能力，可以进行简明、准确的英文书面答复
•        优秀的人际交往能力及沟通能力，可以正确且清晰的将交易问题产打给内部及外部人员
解决问题的能力，
•        独立工作的能力，面对复杂调查环境，可以在没有指导的情况下，将问题分类并进行优先级排序
•        较强的逻辑分析能力
•        自律、勤奋、积极进取、严谨切注重细节
•        优秀的时间管理和组织能力
•        能够同时处理多项任务，保证高质量的工作结果和期间的信息安全，注重工作效率
•        灵活运用Microsoft Office各类应用软件

上班时间：
可接受倒班；倒班班次为，周一到周日分为周日到周四或周二到周六两种班次；同天的分为8am- 5pm，11am- 8pm两种班次，共四种班次，每季度一换。



Risk Investigation Specialist-TRMS, 网站交易风险控制专员
Job Description
Amazon.com is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Service (TRMS) Team (located in Beijing). Candidates will be responsible for a wide range of duties related to the investigation and elimination of online eCommerce risk. Ideal applicants will have experience in the eCommerce payments space, risk and fraud investigations, previous trust and safety experience, and experience succeeding in a customer-driven workplace. Knowledge of Chinese bank systems will be a plus. All candidates will be analytical and capable of succeeding in a fast-paced team environment with minimal supervision.

This position requires interaction with external and internal clients. Internal clients include teams in Payments, Sales, Customer Service, Transportation…etc.; external clients include Buyers and Sellers. Besides investigation, you will also get to learn about wide range of operational and technical knowledge from associated internal teams, and learn how to lead projects such as improving operational and system efficiency.

The position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
Basic Qualifications
Communication Skills
•        Excellent written and read English and Chinese skills and an ability to compose a grammatically correct, concise and accurate written response.
•        Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
•        Clear, crisp and proactive documentation of operational procedures required to tackle known risk related
Problem Solving Skills

•        Demonstrated ability to work independently, make complex investigation decisions with little to no guidance, and analyze problems logically
•        Self-disciplined, diligent, proactive and detail oriented
•        Strong time management and organizational skills
•        Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
•        Excellent ability to determine situational needs and provide appropriate solutions

Qualifications:

•        Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.
•        Highly organized with ability to handle multiple tasks simultaneously and deliver optimum results Ability to maintain high levels of confidentiality and data security standards
•        Experience with Microsoft Office, including Outlook, Word, and Excel
•        Flexible schedule, including willingness to work on one of the days on weekends, and outside of the "standard" work day. Your shift will be either Sunday-Thursday or Tuesday- Saturday.
•        Demonstrate flexibility to work overtime hours as per business requirement
•        Related Intern experience in eCommerce, payments & banking (especially China-specific) domain or related field is strongly preferred


CV please send to guoyun@amazon.com